Refund policy

We offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received
  • Unused and in its original packaging
  • Complete with all accessories and components
  • Accompanied by proof of purchase (order number or receipt)

Items returned without prior authorization will not be accepted.

Return Process

To initiate a return, please contact us at:
πŸ“§ us-service@sofirnlight.com

Once your return request is approved, we will provide instructions on how and where to send your package.

Please do not send items back without contacting us first.

Shipping Costs

  • For defective, damaged, incorrect, or incomplete items, SOFIRN will cover the return shipping cost.
  • For non-defective returns (e.g., change of mind, wrong purchase), the customer is responsible for return shipping costs.
  • Original shipping fees are non-refundable.

Damages, Missing Items, or Issues

Please inspect your order upon delivery. If you receive a defective, damaged, incorrect, or incomplete item, please contact us within 7 days of delivery at us-service@sofirnlight.com.

We will review the issue and determine an appropriate solution based on the specific case. This may include a replacement, refund, or other reasonable support at our discretion.

Requests submitted after 7 days may not be eligible for resolution.

Non-Returnable Items

We do not accept returns in the following cases:

  • Used or damaged items (not due to product defects)
  • Items returned without original packaging or with missing components
  • Products that have been modified, disassembled, or improperly used
  • Clearance or sale items
  • Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you wish to replace an item, please return the original product (if eligible) and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 3–7 business days after approval

Please note that your bank or credit card provider may require additional time to process and post the refund.

Additional Notes

SOFIRN reserves the right to refuse returns that do not meet the above conditions.