Refund policy

Return & Refund Policy

We offer a 30-day return and exchange policy. You may request a return or exchange within 30 calendar days from the date your order is delivered.

1. Order Cancellation Before Shipment

If your order has not yet been shipped, you may request a cancellation or change by contacting us at us-service@sofirnlight.com.

Once the cancellation is approved, the refund will normally be processed within 24–48 hours to the original payment method.

If the order has already been shipped, please wait until the package is delivered and then follow the return or exchange process below.

2. Return & Exchange Eligibility

To be eligible for a return or exchange, the item must:

Be returned within 30 calendar days of delivery
Be in the same condition as received
Be unused and include the original packaging, accessories, and components
Include proof of purchase or the original order number

Please contact us before returning any item. Once your request is approved, we will provide the applicable return instructions and return address.

Returns sent without prior authorization may not be accepted.

3. Return & Exchange Shipping Costs

If the return or exchange is due to a confirmed product quality issue, damage, incorrect item, or missing item caused by us, we will cover the reasonable return or exchange shipping cost.

If the return or exchange is due to non-quality-related reasons, including change of mind, product dissatisfaction, purchasing the wrong item, or other personal reasons, the customer is responsible for the return or exchange shipping costs.

Original shipping charges, if any, are non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

4. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at us-service@sofirnlight.com and provide your order number together with a brief description of the issue.

Depending on the circumstances, we may provide a replacement, refund, replacement part, or another appropriate solution.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the refund status.

If the refund is approved:

The refund will be issued to the original payment method
Refunds are normally processed within 7 business days after approval
Your bank or payment provider may require additional time for the refund to appear in your account